:root{--bg:#f5f6f8;--surface:#fff;--surface-2:#f0f2f5;--border:#dfe3e9;--border-soft:#eaedf1;--ink:#16191f;--ink-2:#4b5563;--ink-3:#8b94a3;--brand:#e85a1a;--brand-ink:#fff;--brand-soft:#fdeee6;--ok:#0f9d58;--ok-soft:#e6f5ed;--warn:#d97706;--warn-soft:#fdf3e3;--danger:#dc2626;--danger-soft:#fdeaea;--info:#2563eb;--info-soft:#e8effd;--radius:10px;--radius-sm:6px;--shadow:0 1px 2px #1018280f, 0 1px 3px #1018281a;--shadow-lg:0 4px 6px -1px #10182814, 0 10px 20px -4px #1018281a;--font:ui-sans-serif, system-ui, -apple-system, "Segoe UI", Roboto, "Noto Sans Sinhala", "Noto Sans Tamil", "Helvetica Neue", Arial, sans-serif;--mono:ui-monospace, SFMono-Regular, "SF Mono", Menlo, Consolas, monospace}@media (prefers-color-scheme:dark){:root:not([data-theme=light]){--bg:#0e1116;--surface:#161a21;--surface-2:#1d222b;--border:#2a303b;--border-soft:#232833;--ink:#e6e9ef;--ink-2:#a3acbb;--ink-3:#6b7484;--brand:#ff7a3d;--brand-ink:#1a1005;--brand-soft:#33210f;--ok:#34d399;--ok-soft:#10291f;--warn:#fbbf24;--warn-soft:#33270d;--danger:#f87171;--danger-soft:#351718;--info:#60a5fa;--info-soft:#14213b;--shadow:0 1px 2px #0006;--shadow-lg:0 10px 24px #00000073}}:root[data-theme=dark]{--bg:#0e1116;--surface:#161a21;--surface-2:#1d222b;--border:#2a303b;--border-soft:#232833;--ink:#e6e9ef;--ink-2:#a3acbb;--ink-3:#6b7484;--brand:#ff7a3d;--brand-ink:#1a1005;--brand-soft:#33210f;--ok:#34d399;--ok-soft:#10291f;--warn:#fbbf24;--warn-soft:#33270d;--danger:#f87171;--danger-soft:#351718;--info:#60a5fa;--info-soft:#14213b;--shadow:0 1px 2px #0006;--shadow-lg:0 10px 24px #00000073}*{box-sizing:border-box}html,body{background:var(--bg);color:var(--ink);font-family:var(--font);-webkit-font-smoothing:antialiased;margin:0;padding:0;font-size:15px;line-height:1.5}a{color:inherit;text-decoration:none}.shell{min-height:100vh;display:flex}.sidebar{background:var(--surface);border-right:1px solid var(--border);flex-direction:column;flex:0 0 232px;width:232px;height:100vh;display:flex;position:sticky;top:0}.sidebar-brand{border-bottom:1px solid var(--border-soft);padding:18px 18px 14px}.sidebar-brand .mark{letter-spacing:-.01em;align-items:center;gap:8px;font-size:15px;font-weight:700;display:flex}.sidebar-brand .dot{background:var(--brand);border-radius:50%;flex:none;width:9px;height:9px}.sidebar-brand .sub{color:var(--ink-3);margin-top:3px;font-size:11px}.nav{flex-direction:column;flex:1;gap:2px;padding:10px;display:flex;overflow-y:auto}.nav-item{border-radius:var(--radius-sm);color:var(--ink-2);align-items:center;gap:10px;padding:9px 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.hint{color:var(--ink-3);font-size:12px}.card-body{padding:16px}.card-body.tight{padding:0}.grid{gap:14px;display:grid}.grid.kpi{grid-template-columns:repeat(auto-fit,minmax(158px,1fr))}.grid.two{grid-template-columns:repeat(auto-fit,minmax(320px,1fr))}.grid.three{grid-template-columns:repeat(auto-fit,minmax(240px,1fr))}.kpi-tile{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:14px 15px}.kpi-tile .label{color:var(--ink-3);text-transform:uppercase;letter-spacing:.05em;font-size:11.5px;font-weight:600}.kpi-tile .value{letter-spacing:-.03em;margin-top:5px;font-size:26px;font-weight:700;line-height:1.1}.kpi-tile .note{color:var(--ink-2);margin-top:3px;font-size:12px}.kpi-tile.alert .value{color:var(--danger)}.kpi-tile.warn .value{color:var(--warn)}.kpi-tile.good .value{color:var(--ok)}.table-wrap{overflow-x:auto}table.data{border-collapse:collapse;width:100%;font-size:13.5px}table.data th{text-align:left;text-transform:uppercase;letter-spacing:.05em;color:var(--ink-3);border-bottom:1px solid var(--border);white-space:nowrap;background:var(--surface-2);padding:10px 14px;font-size:11px;font-weight:600}table.data td{border-bottom:1px solid var(--border-soft);vertical-align:top;padding:11px 14px}table.data tbody tr:hover{background:var(--surface-2)}table.data tbody tr:last-child td{border-bottom:none}table.data td.num{text-align:right;font-variant-numeric:tabular-nums}table.data .row-link{cursor:pointer}.badge{white-space:nowrap;border:1px solid #0000;border-radius:999px;align-items:center;gap:5px;padding:2px 8px;font-size:11.5px;font-weight:600;line-height:1.6;display:inline-flex}.badge.neutral{background:var(--surface-2);color:var(--ink-2);border-color:var(--border)}.badge.ok{background:var(--ok-soft);color:var(--ok)}.badge.warn{background:var(--warn-soft);color:var(--warn)}.badge.danger{background:var(--danger-soft);color:var(--danger)}.badge.info{background:var(--info-soft);color:var(--info)}.badge.brand{background:var(--brand-soft);color:var(--brand)}.dot-live{background:var(--ok);border-radius:50%;width:7px;height:7px;display:inline-block}.dot-off{background:var(--ink-3);border-radius:50%;width:7px;height:7px;display:inline-block}.field{flex-direction:column;gap:5px;display:flex}.field label{color:var(--ink-2);font-size:12px;font-weight:600}input,select,textarea{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface);color:var(--ink);width:100%;padding:8px 10px;font-family:inherit;font-size:14px}input:focus,select:focus,textarea:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft);outline:none}textarea{resize:vertical;min-height:84px;line-height:1.55}.btn{border-radius:var(--radius-sm);border:1px solid var(--border);background:var(--surface);color:var(--ink);cursor:pointer;white-space:nowrap;justify-content:center;align-items:center;gap:7px;padding:8px 14px;font-family:inherit;font-size:13.5px;font-weight:600;transition:background .12s,border-color .12s,opacity .12s;display:inline-flex}.btn:hover:not(:disabled){background:var(--surface-2)}.btn:disabled{opacity:.55;cursor:not-allowed}.btn.primary{background:var(--brand);color:var(--brand-ink);border-color:var(--brand)}.btn.primary:hover:not(:disabled){filter:brightness(1.06);background:var(--brand)}.btn.danger{color:var(--danger);border-color:var(--danger);background:0 0}.btn.danger:hover:not(:disabled){background:var(--danger-soft)}.btn.sm{padding:5px 10px;font-size:12.5px}.btn.link{color:var(--brand);background:0 0;border:none;padding:4px 2px}.filters{border-bottom:1px solid var(--border-soft);flex-wrap:wrap;align-items:flex-end;gap:9px;padding:13px 16px;display:flex}.filters .field{flex:0 auto;min-width:132px}.filters .field.grow{flex:220px}.empty{text-align:center;color:var(--ink-3);padding:46px 20px;font-size:14px}.empty strong{color:var(--ink-2);margin-bottom:5px;font-size:15px;display:block}.error-banner{background:var(--danger-soft);color:var(--danger);border:1px solid var(--danger);border-radius:var(--radius-sm);margin-bottom:14px;padding:10px 13px;font-size:13.5px}.notice-banner{background:var(--info-soft);color:var(--info);border:1px solid var(--info);border-radius:var(--radius-sm);margin-bottom:14px;padding:10px 13px;font-size:13.5px}.ok-banner{background:var(--ok-soft);color:var(--ok);border:1px solid var(--ok);border-radius:var(--radius-sm);margin-bottom:14px;padding:10px 13px;font-size:13.5px}.skeleton{background:linear-gradient(90deg, var(--surface-2) 25%, var(--border-soft) 50%, var(--surface-2) 75%);border-radius:var(--radius-sm);background-size:200% 100%;animation:1.4s infinite shimmer}@keyframes shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}.pager{border-top:1px solid var(--border-soft);color:var(--ink-2);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;padding:11px 16px;font-size:13px;display:flex}.mono{font-family:var(--mono);font-size:12.5px}.muted{color:var(--ink-3)}.stack{flex-direction:column;gap:14px;display:flex}.row{flex-wrap:wrap;align-items:center;gap:9px;display:flex}.spacer{flex:1}.transcript{flex-direction:column;gap:9px;display:flex}.turn{align-items:flex-start;gap:10px;display:flex}.turn .who{text-transform:uppercase;letter-spacing:.04em;flex:0 0 66px;padding-top:3px;font-size:11px;font-weight:700}.turn.staff .who{color:var(--info)}.turn.caller .who{color:var(--brand)}.turn.unknown .who{color:var(--ink-3)}.turn .said{background:var(--surface-2);border:1px solid var(--border-soft);border-radius:var(--radius-sm);word-wrap:break-word;flex:1;min-width:0;padding:8px 11px;font-size:14px;line-height:1.62}.turn.staff .said{background:var(--info-soft);border-color:#0000}.turn .seek{color:var(--ink-3);cursor:pointer;font-size:11px;font-family:var(--mono);text-align:right;background:0 0;border:none;flex:0 0 42px;padding:5px 0 0 2px}.turn .seek:hover{color:var(--brand);text-decoration:underline}audio{width:100%}.timeline{flex-direction:column;gap:0;display:flex}.tl-item{border-bottom:1px solid var(--border-soft);gap:11px;padding:11px 0;display:flex}.tl-item:last-child{border-bottom:none}.tl-dot{background:var(--brand);border-radius:50%;flex:0 0 8px;width:8px;height:8px;margin-top:6px}.tl-body{flex:1;min-width:0}.tl-head{flex-wrap:wrap;align-items:baseline;gap:8px;display:flex}.tl-type{text-transform:capitalize;font-size:12px;font-weight:700}.tl-when{color:var(--ink-3);font-size:11.5px}.tl-note{color:var(--ink-2);white-space:pre-wrap;margin-top:3px;font-size:13.5px}.bars{flex-direction:column;gap:9px;display:flex}.bar-row{grid-template-columns:118px 1fr 46px;align-items:center;gap:10px;font-size:13px;display:grid}.bar-track{background:var(--surface-2);border-radius:999px;height:9px;overflow:hidden}.bar-fill{background:var(--brand);border-radius:999px;height:100%}.bar-row .n{text-align:right;font-variant-numeric:tabular-nums;color:var(--ink-2);font-size:12.5px}.spark{align-items:flex-end;gap:2px;height:76px;display:flex}.spark .col{background:var(--brand);opacity:.85;border-radius:2px 2px 0 0;flex:1 1 0;max-width:34px;min-height:2px}.spark .col:hover{opacity:1}.login-wrap{background:var(--bg);justify-content:center;align-items:center;min-height:100vh;padding:22px;display:flex}.login-card{background:var(--surface);border:1px solid var(--border);width:100%;max-width:384px;box-shadow:var(--shadow-lg);border-radius:14px;padding:30px 28px}.login-card h1{letter-spacing:-.02em;margin:0 0 4px;font-size:20px}.login-card .sub{color:var(--ink-2);margin:0 0 22px;font-size:13.5px}.nav-toggle{display:none}@media (max-width:900px){.shell{flex-direction:column}.sidebar{z-index:60;height:100vh;box-shadow:var(--shadow-lg);transition:transform .2s;position:fixed;inset:0 auto 0 0;transform:translate(-100%)}.sidebar.open{transform:translate(0)}.topbar{display:flex}.nav-toggle{display:inline-flex}.content{padding:16px 14px 60px}.scrim{z-index:55;background:#00000073;position:fixed;inset:0}}@media (max-width:560px){body{font-size:14.5px}.content{padding:13px 11px 56px}.page-head h1{font-size:19px}.grid.kpi{grid-template-columns:repeat(auto-fit,minmax(140px,1fr))}.kpi-tile .value{font-size:22px}.filters{padding:11px 12px}.filters .field{min-width:100%}.card-body{padding:13px}table.data th,table.data td{padding:9px 10px}.turn .who{flex:0 0 52px;font-size:10px}.turn .seek{display:none}.bar-row{grid-template-columns:92px 1fr 38px}}